They suppose to hold small deposit and they hold $600 .
Very nice rooms. Pleasant staff. Free hot Breakfast.
Anyway not gonna be at this hotel again.
Service is bad, manager his name is BK screams at us and doesn't talk nice , after i ask him why u scream he didnt respect and said people like u deserve that.
My daughter and I stayed at the Comfort Suites in Wixom by Novi, MI. The room was great, beds were comfortable, and the staff were nice and helpful. The breakfast had more choices than usual and in good taste. Like I said the room was clean, but the hallways and elevator were not. I would stay there again.
And then after that they stopp cleaning and take care of are Room.
Management was completely unprofessional (there was a male front desk worker that I reported my issue to, he said that his name was Raj and he was incredibly rude, and the Manager PK was completely unresponsive following multiple email complaints that I sent to him and following the call that I made to him in which we finally spoke directly (22) days after my stay on 8/22/17). I have never received a reply from him. This sort of service from franchisees that represent Choice Hotels and the hospitality industry is inexcusable. I am very disappointed that my customer complaint was never addressed by the Manager of the Comfort Suites hotel in Wixom, MI.
The bedding was completely unsanitary... We were booked to stay for (5) days during our visit to the Jr. Olympics. After my 8.5 hour drive I wanted to go straight to bed when we arrived at the hotel (7/31/17). The sheets looked like they hadn't been changed since the previous guest(s) had checked out because there were signs of having had been slept on (very wrinkled), but we could not prove it.
Following our overnight stay, I did prove that the sheets that we slept on also had not been changed (customers expect for sheets to be changed daily unless requested otherwise and for sheets to be changed following the stay of a previous guest). The Choice Hotels policy for housekeeping is to "change linens daily." This Comfort Suites hotel franchisee was not compliant with Choice Hotels policy.
Contour suites was a decent mid grade hotel. The orange juice and water for breakfast was warm so that was a little gross but the apple juice was good so I was happy with that. The location is good , not to crowded nice and out and about with conveniences nearby. The rooms are very roomy and your typical hotel room with the basic amenities. There were 3 beds in the room though with a flip out couch so I was very happy with that. All of the beds were super big with lots of space for at least 2 people each
Comfort Suites is a US Lodging based in Wixom, Michigan. Comfort Suites is located at 28049 Wixom Rd, Wixom, MI 48393, USA.
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